Frequently Asked Questions

SocialPaps is a brand new booking platform connecting customers with photographers, videographers, and content creators for any occasion. Whether you want to book a wedding photographer, find a content creator near you, or hire a videographer for an event — we champion transparent pricing and instant bookings so you can find and book Paps within minutes.

Anyone! A SocialPap can be a photographer, videographer, drone pilot or content creator — anyone who captures photo or video content for others. We've created this platform for both professional, established photographers, videographers, and content creators, as well as 'casual paps' — people who pursue photography or videography as a hobby or for friends. We're enabling anyone to join as a SocialPap and make an income doing what they love.

We champion transparent pricing and instant bookings. Paps manage their pricing, packages and availability within the platform so customers can see who is available, the total price upfront, and instantly book — no back and forth, no hidden fees.

Send an email to help@socialpaps.com and a member of the team will get back to you. We aim to respond within 48 hours.

Search for Paps by location and date, browse profiles, and place bookings directly through the platform.
Whether you're looking to book a wedding photographer, a content creator to capture some social content for your business or a Casual Pap to take pictures of you enjoying your holiday - you can choose to book per hour or pick a package, select where you'd like to meet your Pap and complete your payment securely via Stripe. You'll receive a booking confirmation instantly and a reminder 24 hours before.

Yes, once you've placed a booking you'll see the option within your booking details to chat with your Pap. When either of you sends a message, the other will get an email notifying them — don't worry, we're smart enough to not spam you if you like to double text.

Yes, we use Stripe to handle our payments. Stripe is certified as a PCI Service Provider Level 1 — the highest, most rigorous level of security certification available. Neither us nor your Pap has access to your card details.

The price you see is the price you pay — this includes all platform booking fees so there are never any hidden charges at checkout.

We use Stripe to handle all payments, which supports a variety of payment methods including bank card and Apple Pay. You can even spread the cost using Klarna, so you don't have to pay everything upfront.

We have SocialPaps all over the world and more join every day! You can find Paps in London, Glasgow, Edinburgh, Manchester, New York, Las Vegas, Hawaii, Sydney, and across Europe, Scotland, Canada, America, Australia and beyond. Use our search to find a Pap near you — new locations are added all the time.

We've got new Paps joining every day, so check back soon!

Once your Pap has edited and prepared your content, they'll upload a link to the deliverables directly on the platform. You'll receive an email with the link so you can easily access and download everything.

Turnaround times vary between Paps and most will let you know in their bio on their profile before you book. If not, send them a message once you book so you know what to expect.

Yes! After your booking is complete you can leave your Pap a rating out of 5 and a written review. Reviews help other customers find great Paps and help Paps grow their presence on the platform.

Absolutely! If you loved your Pap, you can visit their profile directly and book them again for any date they have available.

It's entirely up to you and your Pap! Whether it's a portrait session, wedding photography, event coverage, social media content creation, couples shoot, family photos, or something else entirely — just discuss what you're looking for in the chat after booking.

If you fail to attend a booking, you will not receive a refund. Please ensure you arrive at the agreed location and time.

Bookings of 5 hours or more: 90% refund with 7+ days' notice, no refund with less than 7 days.
Bookings between 3 and 5 hours: Full refund with 7+ days' notice, no refund with less than 7 days.
Bookings of 2 hours or less: Full refund with 3+ days' notice, no refund with less than 3 days.

If your Pap does not attend a confirmed booking, please contact help@socialpaps.com as soon as possible.

The Pap retains ownership of all deliverables, but you receive a non-exclusive, perpetual, worldwide licence to use them for personal and business purposes.

Click here to accept our terms and conditions and start your onboarding journey.

Absolutely! We recommend everyone adds their experience in their bio on their profile, but we welcome all levels of experience on SocialPaps. It's a great way to get discovered by customers and build your portfolio.

All over the world! You can add up to 12 locations and be a Pap anywhere. You do need to have a bank account in the UK, Europe, US, Canada, Australia, New Zealand, South Africa, India or Singapore to join right now — but we're working on expanding that list.

Once a booking is confirmed, you'll have access to an in-built chat feature so you can chat directly with your customer — agree on a meeting point, discuss the shoot, or answer any questions they have.

Yes! You can set a travel fee for any of your locations. Simply set a price per km and, optionally, a free radius — a distance within which no travel fee is charged.

For example:

• If you set a free radius of 10km and charge £0.50 per km beyond that, a booking 16km away would incur a travel fee of £3.00 (6km × £0.50)
• If you don't set a free radius, that same booking 16km away would cost £8.00 (16km × £0.50)

The travel fee is calculated automatically and shown to customers at the time of booking — no surprises for either side.

There's no upfront cost to join as a Pap — it's completely free to sign up and create your profile. You'll receive 90% of the price you set on the platform. We take a platform fee which allows us to run the platform and continue building great new features for you.

All payments are processed through Stripe. You receive 90% of your listed price for each completed booking. Payouts are sent no earlier than two days after the booking.

Yes! If for any reason you need to stop new bookings coming in — whether that's a family emergency, a holiday, or you've just won the lottery — you can hit Bookings Enabled on your Pap Dashboard and that will pop up with an option to temporarily disable future bookings. This can be undone at any time and only prevents customers from making new bookings. It has no effect on any bookings that are already confirmed.

No. By using SocialPaps, both you and your customer are agreeing to abide by the platform's terms and conditions. You should not ask or expect your customer to sign any additional contract or terms of your own — the platform terms cover both parties for all bookings made through SocialPaps.

If you cancel, the customer receives a full refund. If cancelled less than 7 days before, an automatic one-star review may be applied to your account.

You are entitled to a full payout. Notify help@socialpaps.com and provide evidence of attendance.

You retain full ownership. Customers receive a perpetual, non-exclusive licence to use the content for personal and business purposes.

Yes, you should arrange appropriate business insurance to cover your work as a Pap. SocialPaps does not provide insurance for Paps or their equipment.

Contact help@socialpaps.com to request profile deletion.